Shipping & payment

1. Delivery area

Ferrum Culina currently delivers only to delivery addresses within Germany. Orders to addresses outside Germany are not currently offered as part of the regular store service.

2. Shipping costs

Regular orders within Germany include free premium shipping. No additional standard shipping charge is added.

3. Estimated delivery time

The estimated delivery time is approx. 5–8 business days. This is an estimated delivery time and not a guaranteed delivery deadline. For this shipping information, business days generally mean Monday to Friday excluding public holidays, unless the specific shipping information states otherwise.

4. Fulfilment and shipping origin

Ferrum Culina works with external fulfilment, supply and logistics partners. Orders may be shipped directly to the customer by a supply partner in China. Direct shipment by a third party does not change the fact that the sales contract is with Ferrum Culina and that Ferrum Culina remains the customer's point of contact for the order and statutory consumer rights.

5. Tracking

Tracking is included for regular orders. Once a tracking number is available, it may be provided in the shipping confirmation, order status or customer account. Tracking information may update with a delay after the parcel is handed to the carrier.

6. Customs and import charges

Customers should not have to pay additional customs or import charges on delivery. If a carrier nevertheless requests additional import charges, please contact us at ferrumculina@gmail.com before making payment. Any such charges that Ferrum Culina is responsible for and that the customer demonstrably had to pay will be reimbursed.

7. Delivery delays

Actual delivery may be delayed in exceptional circumstances, for example due to transport disruption, customs clearance, unusually high shipping volumes or other events outside our immediate control. Where we become aware of a material delay, we will inform the customer where possible. Statutory rights relating to late delivery remain unaffected.

8. Multiple parcels

In individual cases, an order may be delivered in more than one parcel for logistical reasons. Ferrum Culina does not charge the customer additional shipping fees for this.

9. Payment methods

The payment methods shown in the specific checkout are decisive. Depending on technical availability, these may include Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, PayPal, Klarna and other local payment methods offered through Shopify Payments. Payment processing and charging depend on the selected payment method and the terms of the relevant payment provider.

10. Damaged or lost shipments

For visible shipping damage or a missing parcel, please contact ferrumculina@gmail.com and provide your order number where possible. Photos can help review visible damage but are not a condition for statutory claims. Statutory rights remain unaffected. Optional Shipping Security does not change those rights.